Desktop Authority Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.
Analysts estimate that 40% to 60% of all help desk calls are password related. Allowing users to reset their own passwords can reduce this volume by over one-third.
Desktop Authority Password Self-Service provides a powerful, easy-to-use portal for users to manage their own passwords, while maintaining password policies.
Desktop Authority Password Self-Service integrates with the login screen for Windows desktops (including Windows Vista), letting users reset forgotten passwords without a help desk call.