Q: I'm familiar with the benefits of using ScriptLogic Enterprise. How is Desktop Authority different?
A: Desktop Authority expands upon the proactive administration features found in ScriptLogic Enterprise Edition by adding browser-based interactive desktop management and real-time remote control of Microsoft Windows desktops.
Desktop Authority enables desktop administrators to detect, diagnose, and solve problems faster than with built-in operating system functions used locally. Desktop Authority allows administrators to access desktops securely from any web browser, providing support even from a PDA or WAP-phone browser. Download the product brochure PDF that describes the features and benefits of Desktop Authority in greater detail.
Q: I currently use ScriptLogic Enterprise Edition for desktop administration within my company. Is my company a good candidate for Desktop Authority?
A: Desktop Authority was designed for IT professionals who are responsible for large numbers of distributed workstations. Call your sales rep or authorized reseller to schedule a product demo and to determine how quickly a return on investment can be realized.
Q: I currently use ScriptLogic Enterprise Edition. How can I migrate to Desktop Authority?
A: You can purchase a special upgrade that allows you to easily migrate to Desktop Authority. Call your sales rep or authorized reseller for special upgrade pricing.
Q: I have downloaded and installed the Desktop Authority 30-day evaluation. Due to other projects, I was unable to complete my evaluation within the trial period. Can the trial period be extended?
A: Yes, simply contact your sales rep, who will work with you to extend your trial time period, or complete the online extension request form.
Q: I'd like to purchase Desktop Authority. Will I have to uninstall the evaluation version and/or reinstall Desktop Authority once I purchase the appropriate license?
A: No, all that is required is to enter in the registration code you received with your purchase to convert the evaluation edition to the full product.
Q: Do I need to purchase a license for every user?
A: No, Desktop Authority is licensed per seat. This means you need to purchase a license for each computer attached to your network that will benefit from Desktop Authority. For example: if you have 300 computers that are shared by 400 users, you would only need to purchase 300 Desktop Authority Client Access Licenses (CALs).
Q: Our network consists of a mixture of conventional desktops and thin clients which attach to our Terminal Server farm. Do I need to purchase a Desktop Authority CAL for each thin client?
A: Yes, you would purchase a Desktop Authority CAL for each desktop and each thin client.
Q: Do I need to purchase a Desktop Authority CAL for my Domain Controllers and/or Member Servers?
A: No, Desktop Authority CALs only need to be purchased for each client.
Q: I want Desktop Authority, but our company has already made a substantial investment in a different vendor's remote control product. Do you offer a competitive upgrade or should I buy ScriptLogic Enterprise instead?
A: Purchasing ScriptLogic Enterprise and using that along with your existing remote control product is one solution, but keep in mind that Desktop Authority offer so much more than just remote control. You'd probably be surprised to realize that the price delta between ScriptLogic and Desktop Authority is probably less that you'd pay just for the annual maintenance renewal of your existing product. If it isn't, contact us and we will put you in touch with a partner that can work with you on a competitive upgrade.
Q: What paperwork, documentation and/or media will I receive with my purchase?
A: The Desktop Authority application, as well as complete documentation (in Acrobat PDF format) can be downloaded from this web site. You have the option of purchasing either the CD-ROM alone, or a retail box, complete with CD-ROM and printed manuals.
Q: If I purchase a specific quantity of Desktop Authority CALs today, and need to add more in the future, what should I do?
A: Since Desktop Authority licensing is electronic, you simply purchase the additional licenses you need and you will automatically receive a new registration code for the total number of licensees you now own.
Q: Will Desktop Authority inform me if my usage is getting close to, or has exceeded, the quantity of licenses I purchased?
A: Yes, the Desktop Authority Manager will automatically count and report the number of unique client computers using Desktop Authority when you utilize the log file viewer.
Q: What if I unknowingly exceed my license count?
A: Desktop Authority has a built-in thirty day 'grace period' and will inform you when you have exceeded your license count. During the grace period, Desktop Authority will not lock out unlicensed computers - but make sure to purchase the additional licenses before the thirty days run out.
Q: What is a configuration profile?
A: A profile is a collection of configuration entries that define a group of client settings. Each profile has its own client configuration settings, custom scripts, log file definitions, alerts and its own Validation Logic. The ability to have multiple configuration profiles is designed for mid to large size corporations, whether they are centralized or geographically diverse. Using profiles facilitates greater manageability and control over client configurations. Profiles also tend to speed up the overall logon process since they break down a large number of configuration settings into smaller, more manageable groups.
Q: What is the difference between Conventional and Open licensing?
A: Conventional licenses are available in pre-defined packs of 10, 50, 100 and 250 CALs. Multiple conventional license packs can be purchased to achieve the desired total. Open licensing begins at 251 seats and offers the benefit of purchasing the exact amount of CALs you need.
Q: What is the Software Advantage agreement and am I required to purchase it?
A: Software Advantage, commonly called software 'maintenance' is not mandatory. However it is highly recommended. Software Advantage includes free software updates and priority technical support direct from ScriptLogic Corporation during the term of the agreement. The first year of Software Advantage is included in the initial license fee with options of purchasing an additional two or three year term agreement at the time you purchase Desktop Authority.
Q: I just purchased Desktop Authority from one of your channel partners and they did not recommend Software Advantage. Can I still add the Software Advantage to my purchase or is it too late?
A: Occasionally, some of our channel partners may forget to recommend the Software Advantage agreement when quoting our software to potential customers. If you purchased Desktop Authority without Software Advantage, we will allow you to purchase the agreement within thirty (30) days of your original software purchase.
Q: How will I be notified when my Software Advantage term expires?
A: The Desktop Authority Manager will notify you 45 days before the expiration of your agreement. You may also, at any time, view the expiration date of the agreement using the Help About option within the Desktop Authority Manager application. Additionally, we (or the reseller that you purchased from) will notify you via e-mail/fax/telephone prior to the expiration date of your Software Advantage agreement.