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Desktop Authority

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Desktop Authority login Window

After entering the URL into your browser and pressing enter, you will reach the Remote Management component?s login screen.

The user database is accessed for authentication. Initially, you will need to log on as someone who is a member of the Local Administrators group. This default behavior can be changed later by granting NT users or groups access to the Remote Management component under the Preferences Access Control option.

Desktop Authority login Window

Desktop Authority Exclusive and Award Winning Validation Logic

Using Desktop Authority's intuitive point-and-click Management Console, and exclusive Validation Logic technology, you can centrally configure and control virtually every user/computer setting (without visiting each one of them). Below is a sample screen image.

More Productive Users.Personalized desktops - unique configurations of security policies, preferences, drive mappings, printers, Internet, and applications settings?can be applied to PCs based on Desktop Authority's unique Validation Logic, so everyone on the network has the familiar interface and set of resources they need, when and where they need them.

Simplified Administration.By centralizing the process of desktop management and enabling remote troubleshooting and repair in many cases, Desktop Authority keeps users working with less intervention required by administrators.

Reduced Costs.Desktop Authority leverages our unique "Template Technology" and "Validation Logic" during the network logon process to reduce the number of menial management tasks and to eliminate redundant administration so your staff can concentrate on more strategic activities and reduce your total cost of ownership.

Desktop Authority Exclusive and Award Winning Validation Logic

Desktop Authority User Interface

Every page of the Remote Management component can be reached from the left hand menu tree. The menu tree is expandable and collapsible like Windows Explorer so you can find the pages you need quickly.

Desktop Authority User Interface

Desktop Authority File Transfer

With Desktop Authority File Transfer you can quickly and securely transfer files between the local and the remote computer.

All data transferred between the two computers is compressed and encrypted by the Java applet, so you can be sure that it is secure.

As in the screenshot above, the screen is divided into two panels. The left hand panel shows the file system of the computer running the web browser. The right panel displays the remote computer?s file system.

You can use the icons in the toolbar at the top of the screen or your keyboard and mouse to operate the File Transfer applet. There?s always an active and inactive panel and you can switch easily between them with the Tab key.

Desktop Authority File Transfer

Desktop Authority Remote Management of Workstations

One of the main features of Desktop Authority?s Remote Management component is its advanced ability to remotely control the computer on which it is installed, thus enabling you to authentically replicate the experience of sitting in front of the host computer ? regardless of where you actually are in the world.

When you select Remote Control a small Java applet is downloaded to the client and will display the screen of the remote computer. Your actions, such as keyboard usage and mouse movement are emulated by Desktop Authority on the screen and on the remote computer. The java applet downloads automatically. Depending on your browser settings, you may see a popup window asking you to accept or reject this. You should accept it in order to use Remote Control.

When typing or using your mouse it will be exactly as if you were sitting in front of the remote machine. The only real difference will be a few Desktop Authority specific tools which appear at the top of the remote control window, detailed below.

If the client you are using is not java-enabled, or for whatever reason your connection is just too slow, you might want to make use of Screenshot-based Remote Control.

In order to use this feature you?ll first need to set it as the default for Remote Control under Preferences Remote Control. You can switch back to Java Remote Control (the standard for real-time control) any time, although you cannot switch from Java straight to Screenshot-based.

If you have Screenshot-based Remote Control enabled, this is what you?ll see when you click on Remote Control in the left hand menu:

Desktop Authority Remote Management of Workstations

Desktop Authority Help Desk Chat Feature

Desktop Authority"s Help Desk Chat feature allows you to communicate with the user sitting in front of the remote computer as you would with any instant messenger software. Thus Desktop Authority"s advanced diagnostic capabilities can be put to use while you"re remotely connected.

The text you type appears in the upper pane of the chat window, the remote user"s in the lower. You can copy and paste text from and to these windows.

This functionality is implemented in a java applet which is similar to the screen that the remote user will see...

Desktop Authority Help Desk Chat Feature

Desktop Authority Drive Display

The File Manager displays a list of all available drives, together with their capacity and available space.

Double-clicking on the drive names will take you into the root directory of that drive, where all files and directories are also links. Double-clicking on the name of a subdirectory will take you into it and produce a listing. If you double-click on the name of a file, the Remote Management component will send it to your browser. Press the Back button to close the file. Press the Save button to save any changes made to the file.

You can select multiple consecutive files with the Shift key, or nonconsecutive files with the Ctrl key. Then, using the toolbar or by right-clicking you can copy, delete, or move the files.

Desktop Authority Drive Display

Desktop Authority Remote Event Viewer

If you select Event Viewer under the Computer Management menu you can view the NT logs of the remote machine. This feature is very much like NT?s Event Viewer.

ou will see a listing of log entries on your screen. Clicking on an entry in the list will display its details.

You can choose to clear the contents of the log file by pressing the Delete button in the toolbar. If you specify a filename, the event log will be backed up before being erased.

You can also have the Remote Management component send email alerts to a specified email address when log entries matching a given criteria are entered into any of the event logs.

Desktop Authority Remote Event Viewer

Desktop Authority Running Services Viewer

When you click on Services under the Computer Management menu you will see this:

The Services list displays the names and statuses of all the services installed on the remote machine.

Double-clicking on the service name will show you more detail about the selected object and allows you to control it. You can change its startup and logon options. Dependencies can also be viewed by selecting the Dependencies tab. When specifying a user account to be used by a service, it must be in DOMAIN\USER form. If you want to use a local user account, you can type .\USER.

In the list of objects, the status field shows Stopped, Running, Starting, Stopping, etc. Desktop Authority looks through the list of services, and if it finds one that is set to start automatically but is not running, a question mark is displayed. This alerts you to the fact that the service should be running, but isn?t.

Desktop Authority Running Services Viewer

Desktop Authority Process Viewer

When you click on Processes under the Computer Management menu a window like this will appear:

The output of this function will give you a listing of all processes running on the remote computer.

The list is hierarchical ? a parent process will have its child processes listed beneath it, with indentation indicating relationships. Please note that this is for information purposes only, since Windows reuses process IDs.

Desktop Authority Process Viewer

Desktop Authority Drivers View

When you click on Drivers under the Computer Management menu you will see this:

The Drivers list displays the names and statuses of all the drivers installed on the remote machine.

Double-clicking on the driver name will show you more detail about the selected object. Dependencies can be viewed by selecting the Dependencies tab.

Desktop Authority Drivers View

Desktop Authority Environment Variables

Here you can view and make changes if necessary to System Environment Variables on the remote machine. User environment variables that are defined by you or by programs are listed here, such as a path where files are located. It looks like this:

Desktop Authority Environment Variables

Desktop Authority Performance Monitoring

The menu items under Performance Monitoring allow you access to the performance data collected by Desktop Authority. Descriptions for each of the choices can be found below. When you open this branch of the menu tree you'll notice that all the items are just data pages. They can only be configured under Preferences System Monitoring.

This option takes you to a page with a number of graphs and lists. The graphs show CPU utilization with various sampling rates. Please note that Desktop Authority needs time to gather performance data for these graphs. If you have just installed the software, it is likely that only the left-hand side of the first graph will show you meaningful information. If you have multiple CPUs in your computer, you will see separate graphs for each one, as well as a set of graphs showing you the total CPU load.

The sampling rate for the first graph is 2 seconds, so the graph spans less than an hour. This is useful to see what's happening right now on the machine. If you move your mouse over a line in one of the graphs, the tooltip that pops up tells you exactly when the sample was taken.

Desktop Authority Performance Monitoring

Desktop Authority IP Address Lockout

With Desktop Authority?s IP Address Lockout feature you can detect and temporarily lock out potential intruders.

This security precaution allows you to configure two specific types of filter. These are called the Denial of Service Filter and the Authentication Attack Filter. The first is a precaution against unwanted intruders who slow your remote machine to a halt by continuously requesting the same service. The second locks out those who persistently try to get past your log-in screen without authorization.

The configuration for each is identical, although the default values differ due to the differences in the kind of attack they are designed to prevent.

Desktop Authority IP Address Lockout

Desktop Authority Remote Control

Here you can view and modify a number of options available during real-time remote control sessions. This includes the general settings, audible notification, interactive user permissions, and the remote printing feature.

Desktop Authority Remote Control

Desktop Authority Remote Management Component

Desktop Authority supports limited access via wireless devices using the Wireless Application Protocol (WAP).

These devices are usually mobile phones, with limited screen size, limited memory, and limited processor capacity.

For this reason, they do not understand HTML ? pages displayed on WAP devices are written in WML, which is based on XML. Graphics are simple black-and-white images.

When you access Desktop Authority via the WAP interface, you are prompted to log in. Enter your username and password using the phone?s controls then click the OK link.

Note If Desktop Authority does not recognize your WAP device as such, it might cause your WAP browser to display a message regarding unknown content, a compile error, or something similar. In this case, you can edit the contents of the WapClients.cfg file found in your Desktop Authority directory to make the user agent known as a WAP device. Further information on the format of the file is found inside. It is a plain text file and can be edited using any text editor.

Desktop Authority Remote Management Component - Performance Monitoring

On the performance pages, you can view graphs on the CPU, memory, and disk space utilization. The main menu looks like the image on the left.

By selecting either of these options, you are presented with three graphs, each with a different sampling rate ? just like in the main Desktop Authority performance charts.

The CPU load represents the total CPU load on multiprocessor machines. The memory load includes physical and virtual memory. The disk space utilization chart represents the total for all harddisks in the computer.

Desktop Authority Remote Management Component - Performance Monitoring

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